Here it's my complain about them :
For an entire year, a company from UK called Big Savings Club UK, stole my information from ebay, and they took a total of over £1200. The bank knew about the transactions that did not appeared in my statements, neither online, neither on paper. After a year and several visits to the bank, they finally admitted that Big Savings Club was the responsible for the missing money, and when I asked them to send my money back, the bank told me that they can't do anything so I called that company, and they told me that due to their policy they can't send me money even if they took it without my permission. Can you believe that? Even the Citizen advice bureau did nothing. Because I was an immigrant in UK. If I was english more then sure they would fix the problem and fast.
Now after more then a year, I took a long holiday abroad UK through Europe. The bank decided to cancel my debit card and replace it, sending a new one to a previous address in UK, so I called them, send them secure messages and even mail through post from another country and they refused to send me a new debit card. I told them that I would not be able to go in UK for another 2/3 months, but they did not care. When I tried to pay for my credit card, I was not able due to the cancelled debit card. So, as repayment for their "amazing" customers service, I noticed them, that I will stop paying for the credit, since I cant have my rights listen by them. So since they allowed that company to steal more then £1200, I told them that they can accept those stolen money as the rest of the payment and the rest up to £1900, they can consider it as an interest charge that I put to them. If they can charge you with interest, then I did it too.
The FSA's figures showed that Barclays received 352,574 complaints, compared with 192,907 at Lloyds TSB, 168,888 for Santander and 157,109 against NatWest.
Santander, which has had a reputation for giving poor customer service, had the best turnaround rate on dealing with complaints. It closed 98pc of cases within eight weeks. This compared with turnaround rates of 77pc at Royal Bank of Scotland, 77pc at Lloyds TSB, 86pc at NatWest, 89pc at Barclays and 90pc at HSBC.
The FSA's statistics showed that banks and other financial companies received around 10,000 complaints every day – a total of 1.76 million – in the first six months of the year.
Only last month the Financial Ombudsman Service said complaints against banks and other financial firms had doubled since this time last year.
Over the past quarter, the majority of disputes seen by the FOS have been for payment protection insurance (PPI), an insurance product that has been routinely sold to cover loan and credit card repayments. PPI accounted for nearly 70pc of complaints.
The FOS figures show that the service received an average of more than 900 new PPI cases each working day.
Barclays said the figure of 251,563 complaints was 14pc lower than in the same period last year. Antony Jenkins, the bank's chief executive of retail and business banking, said: “Delivering excellent service to our customers is our goal every single day, in every single way a customer interacts with us.
“We have made good progress in reducing complaints. However, there is much more to be done and we are working hard to further improve our service to our customers."
Consumer group Which? said the complaints figures showed that the banking market was not functioning.
Peter Vicary-Smith, chief executive, said: “The big high street banks attract a huge number of complaints and have a poor track record for customer satisfaction, yet few people vote with their feet by switching providers. This shows that the market isn’t working.
“We need to create a market where banks have to compete for their customers with good value products and better service. The regulator must act to promote competition by dramatically improving the switching process so banks have a simple choice – look after your customers or lose them.”
Let us know in a comment what problems you had with the banks and to try to find together how to make them pay for all of it.
Like, comment and share!
For an entire year, a company from UK called Big Savings Club UK, stole my information from ebay, and they took a total of over £1200. The bank knew about the transactions that did not appeared in my statements, neither online, neither on paper. After a year and several visits to the bank, they finally admitted that Big Savings Club was the responsible for the missing money, and when I asked them to send my money back, the bank told me that they can't do anything so I called that company, and they told me that due to their policy they can't send me money even if they took it without my permission. Can you believe that? Even the Citizen advice bureau did nothing. Because I was an immigrant in UK. If I was english more then sure they would fix the problem and fast.
Now after more then a year, I took a long holiday abroad UK through Europe. The bank decided to cancel my debit card and replace it, sending a new one to a previous address in UK, so I called them, send them secure messages and even mail through post from another country and they refused to send me a new debit card. I told them that I would not be able to go in UK for another 2/3 months, but they did not care. When I tried to pay for my credit card, I was not able due to the cancelled debit card. So, as repayment for their "amazing" customers service, I noticed them, that I will stop paying for the credit, since I cant have my rights listen by them. So since they allowed that company to steal more then £1200, I told them that they can accept those stolen money as the rest of the payment and the rest up to £1900, they can consider it as an interest charge that I put to them. If they can charge you with interest, then I did it too.
The FSA's figures showed that Barclays received 352,574 complaints, compared with 192,907 at Lloyds TSB, 168,888 for Santander and 157,109 against NatWest.
Santander, which has had a reputation for giving poor customer service, had the best turnaround rate on dealing with complaints. It closed 98pc of cases within eight weeks. This compared with turnaround rates of 77pc at Royal Bank of Scotland, 77pc at Lloyds TSB, 86pc at NatWest, 89pc at Barclays and 90pc at HSBC.
The FSA's statistics showed that banks and other financial companies received around 10,000 complaints every day – a total of 1.76 million – in the first six months of the year.
Only last month the Financial Ombudsman Service said complaints against banks and other financial firms had doubled since this time last year.
Over the past quarter, the majority of disputes seen by the FOS have been for payment protection insurance (PPI), an insurance product that has been routinely sold to cover loan and credit card repayments. PPI accounted for nearly 70pc of complaints.
The FOS figures show that the service received an average of more than 900 new PPI cases each working day.
Barclays said the figure of 251,563 complaints was 14pc lower than in the same period last year. Antony Jenkins, the bank's chief executive of retail and business banking, said: “Delivering excellent service to our customers is our goal every single day, in every single way a customer interacts with us.
“We have made good progress in reducing complaints. However, there is much more to be done and we are working hard to further improve our service to our customers."
Consumer group Which? said the complaints figures showed that the banking market was not functioning.
Peter Vicary-Smith, chief executive, said: “The big high street banks attract a huge number of complaints and have a poor track record for customer satisfaction, yet few people vote with their feet by switching providers. This shows that the market isn’t working.
“We need to create a market where banks have to compete for their customers with good value products and better service. The regulator must act to promote competition by dramatically improving the switching process so banks have a simple choice – look after your customers or lose them.”
Let us know in a comment what problems you had with the banks and to try to find together how to make them pay for all of it.
Like, comment and share!